At Serray Homes customer satisfaction is our top priority. We understand that concerns may occasionally arise with an order, and we are committed to resolving any issues quickly, fairly, and transparently.
This policy explains the best and fastest way to resolve concerns related to orders placed on our website.
We Are Here to Help – Please Contact Us First
Before initiating a chargeback with your bank or credit card provider, we strongly encourage you to contact our customer support team. A chargeback is a formal dispute process that can take several weeks or months to resolve. In most cases, our support team can resolve the issue much faster.
If you experience any issue with your order, please contact us first so we can work with you toward a quick solution.
Please reach out to us using our contact us page and our team will assist you promptly.
Haven't Received Your Order?
If your order has not arrived, please first review the estimated delivery timeframe listed in our Shipping Policy. If your order has exceeded the expected delivery window, contact us using our contact us page and we will investigate the shipment, provide tracking assistance, or arrange a replacement if necessary.
Received a Damaged or Incorrect Item?
If you received a product that arrived damaged, defective, or different from what you ordered, we will make it right. Please contact our support team and include your order number along with photos of the item. Our team will review the request and arrange a replacement or refund in accordance with our Return and Refund Policy.
Requesting a Refund
If you would like to return an item or request a refund, please follow the instructions provided in our Return and Refund Policy. Our support team is available to guide you through the return process and ensure it is handled smoothly.
Our Policy on Chargebacks
We have a dedicated customer support team ready to help resolve order-related concerns. Our policies are designed to be fair and transparent, and we strive to handle all issues promptly and professionally. Most situations can be resolved quickly through direct communication with our support team.
Filing a chargeback without first contacting us may delay the resolution process and prevent us from assisting you efficiently.
Fraudulent Chargebacks
A chargeback is a formal dispute filed with your payment provider to reverse a transaction. Fraudulent chargebacks (sometimes referred to as friendly fraud) occur when a chargeback is filed for a purchase that was legitimately made and received.
Serray Home takes fraudulent chargebacks seriously. If a chargeback is initiated for a purchase that was fulfilled and delivered as agreed, we reserve the right to submit evidence to the payment processor and pursue appropriate actions in accordance with applicable laws.
If you experience any issue with your order, please contact us first so we can resolve the situation together.
Thank You for Shopping with Serray Cookware
We appreciate your trust and are committed to providing quality products and responsive customer support. Our goal is to ensure that every customer has a positive experience.
Contact Us for Fast Assistance
Trade Name: Serray Homes
Email: help@serrayhomes.com
Phone: +1 (520) 653-4838
Address: 9863 E BLANCHE DR SCOTTSDALE AZ 85260-3824
Company name: ROMANKIRK LLC